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So it should not be surprising that identity criminals target the dying or the dead. Still, it’s hard to imagine until you
see it for yourself. On Christmas night, you will. Dateline NBC will tell the incredible story of a man sick with a
terrible form of leukemia, a man literally days from his death -- and the repulsive crime he suffered while enduring
everything else that comes with cancer. Eric Drew's identity was stolen by a hospital lab technician. While Drew was gasping
for life, his imposter was living it up on fraudulent credit cards. After all, the criminal must have thought,
Drew was hardly in a position to complain.
This might not seem like happy holiday material, the story of this despicable deed, but au contraire. Dateline's Josh
Mankiewicz will take you on a redeeming tale of hope, persistence and eventually, justice. I won't give away too
much, but you'll be amazed at how this time, the good guys come out on top.
But when you watch, you will no doubt be wondering: Could this happen to me? The answer is, quite clearly, yes. Stories
of nurses, patients, and visitors stealing identities from the sick can be ripped from the headlines across America, like
the story of a nurse in a Philadelphia hospital who gave terminally ill patients' identities to a crime ring. They drained
the patients' accounts and obtained $10 million in fraudulent mortgages using the stolen personal information.
"They’re like vultures. You wonder how people can be so horrible," said Mari Frank, an ID theft victim lawyer and author
of two books on the subject. "They think, 'Who cares, he's going to die anyway.'"
It's hard to imagine, particularly if you trust your doctor and your hospital. But do you trust the patient across the
hallway? And all his visitors? The grim reality is, identity theft is a peril for hospital patients, another concern sick
and dying people, and their families, must put on their checklists.
Fortunately, there are some things you can do to protect the privacy of people you love while they’re recovering in the
hospital.
Just say no.
"Ask them to use a new numbering system." Brase said. "They will often say, 'We have to have it,' but then you can say,
'Where is your manager.'"
You can even write a letter to the hospital in advance of a stay, asking if an SSN is required, she suggested. Hospitals
eager to have your business will comply with the request, and then you’ll have it in writing.
Still, for sick patients and their families, confrontations over Social Security numbers can be difficult, particularly
when patients are already facing so many other worries -- and there's a natural urge to please the nurses and doctors who
will be administering care. But Brase said many hospitals now are attuned to the issue, thanks to all the publicity
surrounding identity theft -- so they will often quickly comply.
"There was much more pushback two years ago than there would be today," Brase said.
HIPAA doesn't always help
And from the normal government do-as-I-say, not-as-I-do file, Medicare cards -- which senior citizens need to carry, and
to present to doctors and hospitals -- still include Social Security numbers. Earlier this year, both the House and
Senate passed bills that would finally end this prehistoric practice.
That means patients and families need to push for their own privacy rights. Family members should also browse through
medical charts when they have the chance, looking for the appearance of unnecessary personal information. There's no
reason a patient's Social Security number should be on a chart hanging off the front of a hospital bed, or on a wristband.
Ask that any stray personal information be removed.
While many patients’ charts are computerized now, those records aren't necessarily any safer from prying eyes than paper
charts -- as shown by the number of computer-based data leaks we've seen this year.
FBI Agent James Rogers, who has investigated identity theft cases involving hospital data theft -- including Eric Drew's
case -- recommends asking hospitals directly which employees will have access to the patient's records. Lab technicians
don't need access to Social Security numbers, for example.
"You don't have to be gentle about it. Just ask. Ask lots of questions. You are never wrong for asking questions," Rogers
said. Patients who are concerned about annoying hospital staff should deputize a family member to have that conversation,
he said.
Leave the bills at home
"They should leave most of that stuff at home," he said. "Cancer patients and others who are in the hospital for a long
time tend to do their bills in the hospital. But leaving papers around like that, they are prime for the taking."
Even though many hospitals have locking drawers for patients to use, Rogers said he wouldn't trust them with critical
papers.
"Too many people have access to them," he said. "I wouldn't trust any of those places for your valuables."
Frank, the ID theft lawyer, says family members need to take control of privacy issues for sick relatives. Tact is often
useful in discussion with hospital staff, she said.
"I'm very nice about it. I just say, 'Look, I know you are doing the best you can, but I'm really scared of this. Do you
mind if we redact this information, or can we just keep this information in a locked drawer?'"
But the most straightforward advice comes from Eric Drew, the man who saw his credit ruined when he was at his most
vulnerable.
"When someone asks for your Social Security number, just tell them, I don't use it. That's it. I just don't use it," he
said." "And be demanding on where they are keeping your files, who has access to them, and do they keep records of who
does access them."
Still, even after his harrowing experience, when Drew's condition was starting to improve, and he had already learned the
hard way to protect his personal information -- and even after he had already become a bit of a celebrity for his ID theft
battle -- a new hospital left a document with his Social Security number right on the receptionist’s front counter.
"I said, 'You guys have got to be kidding me,'" he said.
Like it or not, Drew warns, the burden to protect our privacy and our identities falls on consumers.
Tips to stop hospital ID theft
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